Frequently Asked Questions

What do you have to offer?

At Brownies and Bakes we are committed to delivering delicious treats straight to our customer’s door. All our bakes are hand baked with love and packaged in eco-friendly packaging. The beauty of our product is that our baked goods are sent to customers in letterbox friendly boxes so you don't have to worry about being home to receive your mouth-watering treats! Please note, multiple orders will be posted as a single parcel to help save paper, printing and shipping costs (parcel will NOT fit through letterbox).

What allergens are in the brownies?

All our bakes contain MILK, EGGS, SOYA and WHEAT (GLUTEN).

Our goods are made in a kitchen that also makes products containing NUTS. We cannot guarantee no traces of other allergens.

 

Are your bakes suitable for vegetarians and halal?

All our products are suitable for vegetarian and halal diets. No alcohol or animal products are used in any of our bakes.

 

Do you sell vegan or gluten free bakes?

Unfortunately we do not currently have a range of bakes catered for vegan and gluten free diets. But do keep your eyes peeled for updates as we plan to introduce bakes catered for individuals with these dietary requirements in the future.

 

How should I store my brownies and blondies and how long do they last?

If you wish to keep the bakes in their packaging they will last up to 3 days.

The bakes keep well in an airtight container for up to 7 days at room temperature or up to 2 weeks in the fridge.

Brownies and Blondies also freeze well (if they last that long!) due to their decadent, moist texture for up to 3 months.

 

How many people does a box of brownies and bakes serve?

Each slice is a generous portion for one person. A box of 6 brownies and blondies will easily serve 6 people. Please note, if you’re a chocoholic or have a sweet tooth all 6 slices can serve one!

 

Where do you deliver to?

We post to all regions of the UK (England, Northern Ireland, Scotland and Wales)

 

Can I choose a specific delivery date?

Unfortunately this is not possible, we cannot guarantee delivery dates. We dispatch orders as soon as we can and we would recommend you to order earlier rather than later (Earlier gifts are always better than late!)

 

How long will it take for my order to arrive?

We aim to despatch orders within 7 working days.

All bakes are posted via Royal Mail Tracked 24 (1-2 working days). Please note, multiple orders will be posted as a single parcel to help save paper, printing and shipping costs (parcel will NOT fit through letterbox). We are not responsible for any delays once item is despatched. Please contact Royal Mail.

 

What is the cost of postage?

The cost of delivery anywhere in the UK is £4.99 for a single box, £7.99 for 2 or more boxes and is free for orders over £30. Postage and packaging costs will be applied at checkout.

 

What is your returns and refunds policy?

Unfortunately we do not offer refunds as our brownies and bakes are perishable items.

If the item is defective or damaged please email us immediately at browniesandbakes1@outlook.com so we can resolve the issue.

If your question is not listed, please Contact Us

  • Instagram
  • Facebook
  • Twitter

©2020 by Brownies and Bakes. Proudly created with Wix.com